Terms of service

1. Overview

This website is operated by Biosota Organics Pty Ltd (ABN 89615033586). Throughout the site, the terms "we," "us," and "our" refer to Biosota Organics Pty Ltd. By accessing this website or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to these Terms. If you do not agree with all the terms and conditions, you may not access the website or use any services.

We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to review this page periodically. Continued use of our website following changes constitutes acceptance of the updated Terms.

2. Online Store Terms

  • By using this website, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental consent.
  • You must not use our products for illegal or unauthorized purposes or violate any laws in your jurisdiction, including copyright laws.
  • You must not transmit worms, viruses, or any harmful code.
  • Any violation of these Terms will result in the immediate termination of your access to our services.

3. General Conditions

  • We reserve the right to refuse service to anyone, at any time, for any reason.
  • Your content (excluding payment information) may be transferred unencrypted over various networks. Credit card details are always encrypted during transmission.
  • You agree not to reproduce, copy, sell, resell, or exploit any portion of our Service without prior written permission.

4. Accuracy, Completeness & Timeliness of Information

  • We strive to provide accurate and up-to-date information. However, we are not responsible if the information on this site is incomplete or outdated.
  • This website may contain historical information, which is provided for reference only.
  • We reserve the right to modify website content at any time but have no obligation to update information.

5. Modifications to Service & Pricing

  • Product prices are subject to change without notice.
  • We may modify or discontinue the Service (or any part of it) without notice.
  • We are not liable for any modifications, price changes, suspensions, or discontinuations of the Service.

6. Products & Services

  • Certain products may be available exclusively online with limited quantities and are subject to our Return Policy.
  • We strive to display product colors accurately, but we cannot guarantee your screen will reflect the exact color.
  • We reserve the right to limit sales to individuals, geographic regions, or jurisdictions.
  • We reserve the right to discontinue any product at any time.

7. Order Subscription Terms

  • By subscribing, you confirm acceptance of these Terms of Service.
  • Subscription orders automatically renew, and your payment method will be charged until you cancel the subscription via your customer account.
  • Taxes and shipping fees may apply.

8. Wholesale Terms of Trade

  • Minimum order quantities (MOQ) apply:
    • Australia & USA: $2,000 AUD/USD
    • Export: $20,000 AUD
  • Prices are Ex Works (EXW) from our facilities in Gold Coast, QLD, Australia, or San Diego, CA, USA.
  • Full upfront payment is required before dispatch.
  • Customers are responsible for all foreign transaction fees, local taxes, import duties, and customs clearance fees.
  • Third-party marketplace sales (e.g., Amazon, eBay, Tmall) are strictly prohibited. Violations result in immediate account suspension.

9. Accuracy of Billing & Account Information

  • We reserve the right to refuse, limit, or cancel orders at our discretion.
  • You agree to provide accurate and complete billing and account details.
  • In case of order modifications, we may contact you via email or phone.

10. Third-Party Links & Tools

  • This website may include third-party services that we do not control.
  • Your use of third-party tools is at your own risk. We are not responsible for any third-party materials, websites, or transactions.

11. User Comments & Feedback

  • By submitting content (comments, ideas, suggestions), you grant us the right to edit, copy, publish, and use that content without restriction.
  • We are not responsible for comments made by users but reserve the right to monitor and remove inappropriate content.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy.

13. Errors, Inaccuracies & Omissions

  • Occasionally, there may be errors relating to product descriptions, pricing, and promotions.
  • We reserve the right to correct any errors or cancel orders at our discretion.

14. Prohibited Uses

You are prohibited from using this site:

  • For unlawful purposes or to solicit others for illegal activities.
  • To violate any laws or regulations.
  • To transmit malware, spam, or phishing attempts.
  • To collect or misuse others' personal information.

We reserve the right to terminate access for violations of these terms.

15. Limitation of Liability

  • We do not guarantee uninterrupted, timely, secure, or error-free service.
  • We are not liable for damages, including lost profits, lost data, or consequential losses arising from the use of our service.

16. Indemnification

You agree to indemnify and hold harmless Biosota Organics Pty Ltd, its employees, affiliates, and suppliers from any claim related to your breach of these Terms.

17. Severability

If any part of these Terms is deemed unenforceable, the remaining provisions remain valid.

18. Termination

  • These Terms remain in effect unless terminated by either party.
  • We may terminate access if we suspect a breach of these Terms.

19. Entire Agreement

These Terms constitute the entire agreement between you and Biosota Organics Pty Ltd, superseding any prior agreements.

20. Governing Law

These Terms are governed by the laws of Queensland, Australia.

21. Changes to Terms of Service

We may update these Terms at any time. It is your responsibility to review changes periodically. Continued use of our website constitutes acceptance of the revised Terms.

22. Contact Information

For any questions regarding these Terms, please contact us at info@biosota.com.