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Shipping & Returns

Shipping & Delivery

Hello and welcome to shipping and delivery page! Here you can read some details about a nifty little lifecycle of your order's journey from the time you place your order to your new treasures arriving at your doorstep. At first you choose the product you like. Then you put into your shopping cart and pass the checkout process in a few clicks. Our store offers several payment and delivery methods, so you have an opportunity to choose which one is the most convenient for you.

Cash & carry

If you choose cash and carry method, please note that this means that you should pay cash for the goods you purchase and carry them away yourself. In this case we do not offer credit accounts and delivery service. This is a common policy for cash and carry delivery method. Not too convenient for you? Please read on and get to know what else delivery methods do we provide. Please be sure that we have foreseen different situations and offer other delivery methods that may fit you best.

Pick-up from a Post parcel point in your city

A parcel point is an easy and convenient way to receive items in your city. Shop in our online store, then selects the parcel point as the delivery type and choose the preferred pick-up location. The item will be in the parcel point selected by you the next day after 4 p.m., or some time later in some areas. The Parcel Points are available in central locations and during the opening hours of shops, also on weekends. More than half customers pick up their parcel already on the day of its delivery.

Shipment to the door

What happens when you choose shipment to the door option? Our store takes responsibility for dealing with all the tasks involved in moving goods from the manufacturing plant to the buyer/consignee's door. It is our responsibility to insure the goods and absorb all costs and risks including the payment of duty and fees. In other words, the selling cost of goods includes all expenses inclusive of taxes to reach the goods at the door step of your premises.

International delivery

International delivery is regulated by EXW, Incoterms 2010. Any dates quoted for delivery of the goods are approximate only and the store shall not be deemed to be in delay in delivery of the goods unless actual delivery of goods occurs later than four weeks from the quoted approximate delivery date and having received the Buyer’s written notification. The buyer shall comply with all laws governing the importation of the goods into the country of destination.

Shipping & Returns

Sales to an Australian Address - FREE for orders over $100

  • All prices include GST if applicable
  • $10.00 will be added to your order to cover packaging, handling and postage.
  • Shipping by registered post with Australia Post
  • Prices are as stated on our website at the time of ordering.
  • Goods will only be dispatched after full payment has been received and processed
  • FREE for orders over $100

Sales to address outside Australia

  • All prices charged exclude GST
  • Packaging, handling and freight will be charged as per Australia Post rates, advised to customer and agreed by customer before goods dispatched.
  • If you receive 2 options to post your items, please note that Air Mail is not traceable and takes between 10 to 14 working days. The Express Courier International Merchandise option is traceable, and takes between 3 and 5 working days. If you choose Air Mail, we cannot replace missing purchases, as there is no tracing available on them - chose this option at your own risk.
  • Prices are as stated on our website at the time of ordering, less any GST
  • Goods will only be dispatched after full payment has been received and processed

Exclusions

  • Western Australia – Please note that unfortunately we are unable to post honey to WA because of quarantine laws in your state. You can still order Royal Jelly, Propolis Capsules and Propolis Candy.
  • New Zealand - No honey or bee products can be sent to New Zealand.
  • New Caledonia – No honey or bee products can be sent to New Caledonia.
  • Malaysia – Royal Jelly cannot be sent to Malaysia.
  • Fresh Royal Jelly can only be sent within Australia.

Returns Policy

Please choose carefully as we are unable to accept return of any products purchased online.