Shipping policy

FREE STANDARD SHIPPING IN AUSTRALIA

FREE STANDARD SHIPPING ON INTERNATIONAL RETAIL ORDERS OVER $350 AUD* (T&C's apply)

Free shipping on international orders excludes free shipping to the Middle East (Kuwait, Oman, Saudi Arabia & UAE). A discounted flat fee shipping rate of $50 AUD on orders over $350 AUD applies.

EXPRESS SHIPPING (PAID) IS ALSO AVAILABLE WITHIN AUSTRALIA

All standard parcels should arrive within 3-6 business days. If for any reason, we’re unable to dispatch your order within this time, we will contact you as soon as possible.

To avoid delays, please ensure you include a street address on your order form, delivery to PO Boxes is likely to be delayed. 

We apologise to our WA customers as quarantine regulations prevent us from shipping to your area. We hope this changes soon.

INTERNATIONAL ORDERS

All parcels are sent with international tracking via DHL Couriers.

Processing

Orders are processed within 1-2 business days and should arrive 5–21 business days, thereafter. Please allow for postal, customs, and locational delays.

Please note we're unable to ship to PO Boxes internationally due to customs regulations. 

Shipping

Shipping costs will vary according to weight and destination. So, to calculate your freight, simply enter your details at checkout.

Contact details

It’s essential that you provide a valid email address & phone number so that DHL can contact you regarding any unlikely issues. 

CUSTOMS CLEARANCE AND IMPORT DUTY

We will always strive to deliver your goods as fast & cost-effectively as possible. However, some things are beyond our control.

That means we’re unable to accept any liability for the following:

• Importation or confiscation of goods by international customs or government bodies.
• Foreign import duties, taxes, or customs fees.
• Refunds, replacements, or any costs arising from customs, taxes, or duties.
• Postage incurred for return-to-sender items.

Our best customs duty and local tax estimates have been provided for convenience purposes. Please consult your local Customs Office prior to placing an order.

To streamline your customer journey, please familiarise yourself with this information as it’s up to you to ensure your item arrives without any unnecessary mishaps. All-time delays and costs incurred as a result of the above remain your sole responsibility.

Unfortunately, we can’t reimburse you for failure to pay any extra duties or taxes.

We know it can be frustrating when these things happen. But rest assured we’ve been sending goods all over the world for many years and have had very few issues.